"If you require urgent support, please contact Lifeline (13 11 14) or emergency services (000). This service supports relaxation and wellbeing and does not replace medical or psychiatric care.” 

Client Safety & Professional Standards

Clear, respectful and professional care.

Your safety, comfort, and understanding are central to all sessions.

This page outlines the standards followed in this practice. 

Your rights as a client

You have the right to:

• receive clear information before any session 

• ask questions

• give informed consent

• feel safe and respected 

• stop or change the session at any point

• have your privacy protected

• make a complaint if you are not satisfied 

Client rights information is provided to all clients.

Code of Conduct

This practice follows the Code of Conduct for general health service providers in Victoria.

This means:

• services are provided safely and ethically

• no misleading or exaggerated claims are made

• appropriate professional boundaries are maintained

• your wellbeing is the primary focus

A copy of the Code is made available to all clients and is displayed in Owen's studio.

It can be sighted here

NB: This Code applies to providers of allied and complementary therapies - see a list here.

Informed consent

Before each session:

• the process is explained clearly

• you can ask questions

• you choose your level of comfort
  
  

You are always free to:

• decline any part of the session

• request changes 

• stop at any time
  
  

Touch and boundaries

Sessions may involve gentle touch, but only with your consent.

You can choose:

• light touch

• no touch (hands above the body)

Boundaries are always respected, and your preferences guide the session.

Professional boundaries

This practice maintains clear professional boundaries at all times. 

This includes:

• respectful, appropriate interaction

• no exploitation or pressure 

• focus on your wellbeing
  
  

Privacy and confidentiality 

Your personal information is treated confidentially:

• Information is not shared without your consent 

• Records are handled responsibly
  
  

Safety and responsibility

Sessions are provided within the practitioner’s level of training and experience.

This work:

• supports relaxation and wellbeing

• does not replace medical or psychiatric care

You are encouraged to continue or seek appropriate healthcare where needed. 

Insurance and compliance

• Insured

• Operates in accordance with health service standards in Victoria

• Complies with the Victorian Health Complaints Act requirements
  
  

If you have a concern

If something doesn’t feel right, you are encouraged to raise it.

Step 1 Speak with the practitioner. 

Step 2 If not resolved, you can contact:

Health Complaints Commissioner (Victoria)
Phone: 1300 582 113
Website: https://hcc.vic.gov.au

This is a free and independent service run by the Victorian Government. 

A transparent approach

Most people are not given this information — but it is important.

Providing clear standards helps ensure:

• trust  

• safety

• accountability
  
  

A simple commitment

You will be treated with:

• respect 

• clarity

• professionalism

Urgent assistance

This work is designed to support relaxation and wellbeing.
It is not intended for crisis or emergency situations.

If you need immediate support, please contact:

• Emergency services: 000

• Lifeline (24/7): 13 11 14
  
  

Other mental health support services:  https://www.healthdirect.gov.au/mental-health-helplines

When to seek additional support

If you are experiencing:

• severe distress or crisis 

• thoughts of harm to yourself or others

• overwhelming anxiety or emotional difficulty

It is important to seek appropriate professional help.

You are encouraged to:

• contact your GP

• speak with a qualified mental health professional

• use one of the support services above
  
  

A supportive, complementary approach

Sessions offered here:

• support relaxation and emotional balance

• can complement other forms of care

They do not replace:

• medical treatment

• psychiatric care

• crisis support services