Cancellations & Refund Policy

Bookings and Payment 

Sessions must be booked in advance. Payment is required at the time of booking unless otherwise agreed in writing. The Client is financially responsible for booked services. A booking is not confirmed until payment arrangements are completed. After booking, additional information may be provided by email or SMS. Clients should check spam/junk folders and SMS messages. 

Fees and Price Changes 

Session fees may be updated from time to time. Updated fees apply to future bookings and will be communicated through the booking system, website, email, SMS, or other reasonable notice. 

Cancellation Policy 

Cancellation or rescheduling requests made less than 24 hours before the booking time may be charged the full session fee unless waived by Practitioner in exceptional circumstances. 

Clients affected by drugs or alcohol cannot attend sessions. If a session cannot proceed for this reason, the full booking fee applies. 

Late Arrival, Missed Sessions, and Technical Interruptions 

If the Client arrives more than 10 minutes late, the session may be shortened or treated as a missed session. 

Right to Refuse or End Services 

Practitioner may refuse, postpone, or end a session where Practitioner reasonably believes the session may be unsafe, the Client is affected by drugs or alcohol, the session falls outside Practitioner’s scope of practice, professional boundaries are not being maintained, inappropriate conduct has occurred, or continuation of the session is otherwise unsuitable. 

The Client agrees to release and discharge Practitioner from liability, actions, suits, claims, and costs arising from participation in services to the extent permitted by law. Where appropriate, partial or full session fees may apply at Practitioner's discretion. 

Please note that the above information is an extract with complete documentation is provided after booking.